Privacy Policy

etableclothes.com attaches particular importance to the processing, confidentiality and security of your personal data. We are committed to offering you personalized services while respecting your privacy and personal choices.

This Policy aims to inform you in a clear, simple and complete manner about the use that etableclothes.com makes of the personal data of its clients and prospects (“you”, “your”, “your”) as well as the rights and options of which you have. Therefore, we invite you to read it carefully and familiarize yourself with it before each interaction with us.

This Policy applies to customers and visitors to the etableclothes.com Site, as well as customers and prospects who visit stores operated directly by etableclothes.com.

etableclothes.com has appointed a data protection officer responsible for ensuring compliance with this Policy and, more generally, compliance with applicable legislation regarding the protection of personal data. You may contact our Data Protection Officer with any questions relating to this Policy in accordance with the terms set out in the “Your rights” section of this Policy.
etableclothes.com may modify this Policy from time to time to take into account legal and regulatory developments, as well as to keep you informed of changes to ours.

“etableclothes.com”, “we”, “us”, “our” refer to the company etableclothes.com.

Unless otherwise stated, etableclothes.com is the controller for the processing identified in this letter and the regulations applicable to personal data.

Any personal information that you may transmit directly or indirectly to etableclothes.com (for example, through its affiliates) is subject to current data protection regulations.

We collect, store, process, use and communicate personal data about you when you use our website etableclothes.com (the “Site”), when you visit our pages on social networks, when you shop on etableclothes.com.

1 Purposes pursued by etableclothes.com

etableclothes.com collects data about you to:

Respond to your requests, questions and complaints:

Send you our offers, news and events from etableclothes.com, depending on the means of communication you have chosen;

It will notify you when an out-of-stock product is back in stock (availability alert);

Inform you of the launch of an event;

Respond to you when you have contacted us (via the online contact form or by email/phone to customer service).

Manage your integration into the etableclothes.com community, the orders and purchases you make in store and online and comply with our contractual and legal obligations:

Execution, delivery and tracking of your orders/purchases (including customs clearance);

After-sales service for any purchase;

Enforcement of warranties applicable to any purchase;

Management of your personal space on the Site;

Management of your requests made within the framework of the exercise of your rights.

To pursue the legitimate interests of etableclothes.com:

Manage our relationship with you by maintaining a centralized database that includes existing and potential clients;

Establish your customer profile to manage the monitoring of the commercial relationship in a proactive and personalized way. This treatment involves analyzing your user or customer profile to determine your preferences and offer you products that we believe may be of interest to you;

Allow Internet users to retrieve a current basket;

Carry out studies and statistics to better understand our clients and improve our services (website, newsletter, effectiveness of advertising campaigns, etc.);

Ensure the security of online transactions, prevent fraud and payment incidents (in-store and online);

Ensure the safety of goods and people in the store (video surveillance);

For all these purposes based on our legitimate interest, we make sure to take into account any potential impact this collection may have on you and users of the Site generally. If we believe that your interest or fundamental rights and freedoms override our legitimate interest, we will not use your personal data on this basis and may request your specific consent.

Additional note regarding automated decision-making in the fight against Internet fraud

We use automatic fraud detection algorithms to monitor your online purchases to prevent fraudulent transactions and payment incidents.

These algorithms analyze data related to the transaction (products, personal and banking data) and the use of the Site (pages visited and navigation on the Site), combined with certain anonymous data related to the terminal used for navigation (such as the resolution of the screen or version of the operating system) that allows you to reliably identify your terminal during successive visits and allow you to analyze the risk of fraud.

This automated control may result in the blocking of the transaction. Depending on the results of the check carried out, we may decide to take security measures and, if the security of the order cannot be guaranteed, we may choose to cancel it. For example, our customer service may perform a manual analysis of the blocked transaction and lead us to collect additional personal data, in order to verify your identity, the validity of the order, the payment method used or even the planned plan. delivery.

Additional note regarding etableclothes.com pages on social networks

2 Data collected by etableclothes.com

The term “personal data” refers to any information that identifies you directly (your first and last name) or indirectly (the customer identifier that we assign to you in our systems).

We collect this data directly from you (when you create a customer account, for example), passively (through the use of cookies, for example) or indirectly (transmitted by third parties).

For the purposes described above, etableclothes.com collects and processes the following categories of data:

Identification and contact data: for example your identity, email address, telephone number, the country from which you interact with us, your login credentials on the Site, your internal etableclothes.com identifier, etc. ;

Information relating to your identity document in very specific cases (in particular: additional control within the framework of fraud prevention, control of cash payments in stores, verification of the identity of the person exercising the right);

Data related to the transaction: for example the items chosen, the order number, your postal delivery and billing address, payment method, bank details, etc.

Data relating to the monitoring of our commercial relationship: for example the customer profile, the history of their purchases, returns and exchanges of items, the history of their contacts and requests or their correspondence with our customer service), etc.

Information about your online experience: use of cookies and other tracking technologies to collect information about you, including your preferences and interests, etc.

Connection data related to the terminal used: your IP address, location of the terminal, use or not of a proxy, type of browser and navigation information, etc.

CCTV footage.

The information communicated directly by you and essential to etableclothes.com to fulfill the purposes pursued is indicated with an asterisk in the various forms you complete, in store and online. If you do not complete these required fields, etableclothes.com will not be able to respond to your requests and/or provide you with the requested products and services. The rest of the data contained in the different forms is optional and only allows us to get to know you better to respond more precisely to your expectations and to be able to send you, if you accept, information about the new etableclothes.com collections. promotions and private sales, events, etc.

3 Data retention

The data is retained for a period not exceeding the duration necessary for the purposes for which it was collected and described above.

Your personal data is kept by etableclothes.com:

As part of the purchase of etableclothes.com products, we retain your data for the entire period necessary for the execution of the contract;

If you create a customer account (on the Site or in the store), the data will be retained until you submit a request to delete it or after a certain period of inactivity;

If you subscribe to our newsletter/use your data for commercial prospecting purposes, your data is retained until your request to unsubscribe or delete your personal data, or after a period of three years without interaction with etableclothes.com;

The time necessary to respond to your request, question, complaint: for example until the availability alert of a product is sent;

13 months for cookies placed on your computer;

1 month for video surveillance recordings. In the event that the recordings are necessary to defend the interests of etableclothes.com within the framework of criminal proceedings, the images are extracted from the device and kept for the duration of the procedure;

24 hours to complete the abandoned cart recovery process.

To comply with our legal obligations and demonstrate that we respect them (accounting and tax obligations, for example), but also to exercise some of our rights and defend our interests (in particular, acting before a court), certain data Personal data are kept for as long as the legal obligation imposes or until the statute of limitations for legal actions ends.

The data is then permanently deleted from our systems or anonymized so that you are no longer identified or identifiable.

4 Data recipients – Sharing data with third parties

Your personal data is intended for etableclothes.com employees and may also be accessed by etableclothes.com subsidiaries. Employees of etableclothes.com are authorized to access personal data only in the performance of their duties. Controls are established to ensure the appropriateness between the access granted and the needs of its functions.

Your data is also transmitted/accessed by external service providers that we use to achieve the purposes described in this Policy and, in particular:

Financial institutions,

Fraud detection and prevention service provider,

Technical service providers and technology service providers,

Logistics, transportation and delivery providers,

Service providers and partners related to communication, marketing and advertising.

Your data may also be transmitted to third parties and, in particular, to customs authorities, law enforcement representatives, courts of law and government and regulatory authorities: (a) if we consider that a disclosure of information is necessary under applicable laws, or legal or regulatory processes (for example, in response to a subpoena or court order); or (b) to protect and defend our rights and the rights or safety of others, including to defend against legal claims. Although it is not an obligation for us to disclose information to these authorities, we may choose, at our discretion, to provide assistance to them where appropriate.

However, this excludes the sale, rental, exchange or disclosure of personal information for commercial purposes in violation of the commitments contained in this Policy.

Some of these recipients are located outside the European Economic Area, in countries whose level of personal data protection is not comparable to that of the European Union. When we transfer your personal data to these countries, we ensure the continued security of your data and frame the transfers with appropriate safeguards, by signing the European Commission’s standard contractual clauses.

When you access our etableclothes.com pages on social networks, your navigation is subject to the privacy policies of said social networks.

5 Data security and privacy

etableclothes.com has adopted all technical and organizational measures to preserve the confidentiality and security of the personal data processed, regarding its nature and the risks of processing, and to prevent it from being distorted, damaged, destroyed or by unauthorized third parties. . have access to it.

etableclothes.com has in particular adopted the following measures:

etableclothes.com’s computer systems are subject to physical and logical protection in accordance with the state of the art, periodically evaluated and improved. Regular system backup procedures

All of the above terms and conditions mean that you accept and comply with them when using this website. If you do not accept this, please stop using this website. If you have any questions or problems, you can contact us by email: support@etableclothes.com